에이전트가 다중 상황 패널을 활성화하도록 허용하려면 어떻게 해야 하나요?

To allow an agent to use multi contextual panels, an administrator must give the agent the Agent UI > Multi-panel Experience > Enable permission. For more information about granting permission to people, see Roles and permissions overview. For more information, see the Genesys Community.