Zendesk 웹훅 통합 설정하기

1. 대상 만들기 Zendesk 문서에 지정된 대로.
   • 선택하다 URL 타겟 대상 유형으로.
   • 에서 URL 필드에는 Genesys Cloud의 Webhook 알림 값을 사용합니다.
   • 방법을 다음으로 설정하십시오. 우편.
   • 속성 이름을 다음으로 설정하십시오. 데이터.
     참고:  NS 테스트 대상 옵션은 Genesys Cloud에서 작동하지 않습니다.
2. 트리거 만들기 Zendesk 문서에 지정된 대로.
   • 다음 작업 수행에서 다음을 선택합니다. 알림: 대상에게 알림.
   • 이전에 만든 대상이 선택되어 있는지 확인합니다.
   • 해당 JSON 블록을 복사하여 붙여넣습니다. 메세지 들.

티켓 댓글 트리거

{"event":"ticket_comment","via":"{{ticket.via}}","ticket_type":"{{ticket.ticket_type}}","updated_at":"{{ticket.updated_at}}","url_with_protocol":"{{ticket.url_with_protocol}}","id":"{{ticket.id}}","title":"{{ticket.title}}","priority":"{{ticket.priority}}","score":"{{ticket.score}}","updated_at_with_timestamp":"{{ticket.updated_at_with_timestamp}}","organization.name":"{{ticket.organization.name}}","status":"{{ticket.status}}","due_date":"{{ticket.due_date}}","due_date_with_timestamp":"{{ticket.due_date_with_timestamp}}","tags":"{{ticket.tags}}","cc_names":"{{ticket.cc_names}}","link":"{{ticket.link}}","requester":{"first_name":"{{ticket.requester.first_name}}","last_name":"{{ticket.requester.last_name}}","name":"{{ticket.requester.name}}","language":"{{ticket.requester.language}}","tags":"{{ticket.requester.tags}}","locale":"{{ticket.requester.locale}}","notes":"{{ticket.requester.notes}}","time_zone":"{{ticket.requester.time_zone}}","id":"{{ticket.requester.id}}","phone":"{{ticket.requester.phone}}","extended_role":"{{ticket.requester.extended_role}}","role":"{{ticket.requester.role}}","details":"{{ticket.requester.details}}","signature":"{{ticket.requester.signature}}","organization":"{{ticket.requester.organization}}","external_id":"{{ticket.requester.external_id}}","email":"{{ticket.requester.email}}"},"in_business_hours":"{{ticket.in_business_hours}}","created_at_with_timestamp":"{{ticket.created_at_with_timestamp}}","account":"{{ticket.account}}","url":"{{ticket.url}}","created_at":"{{ticket.created_at}}","external_id":"{{ticket.external_id}}"}

티켓 생성 트리거

{"event":"ticket_created","via":"{{ticket.via}}","ticket_type":"{{ticket.ticket_type}}","updated_at":"{{ticket.updated_at}}","assignee":{"first_name":"{{ticket.assignee.first_name}}","last_name":"{{ticket.assignee.last_name}}","name":"{{ticket.assignee.name}}","language":"{{ticket.assignee.language}}","tags":"{{ticket.assignee.tags}}","locale":"{{ticket.assignee.locale}}","notes":"{{ticket.assignee.notes}}","time_zone":"{{ticket.assignee.time_zone}}","id":"{{ticket.assignee.id}}","phone":"{{ticket.assignee.phone}}","extended_role":"{{ticket.assignee.extended_role}}","role":"{{ticket.assignee.role}}","details":"{{ticket.assignee.details}}","signature":"{{ticket.assignee.signature}}","organization":"{{ticket.assignee.organization}}","external_id":"{{ticket.assignee.external_id}}","email":"{{ticket.assignee.email}}"},"url_with_protocol":"{{ticket.url_with_protocol}}","id":"{{ticket.id}}","title":"{{ticket.title}}","priority":"{{ticket.priority}}","score":"{{ticket.score}}","updated_at_with_timestamp":"{{ticket.updated_at_with_timestamp}}","current_user":{"first_name":"{{ticket.current_user.first_name}}","last_name":"{{ticket.current_user.last_name}}","name":"{{ticket.current_user.name}}","language":"{{ticket.current_user.language}}","tags":"{{ticket.current_user.tags}}","locale":"{{ticket.current_user.locale}}","notes":"{{ticket.current_user.notes}}","time_zone":"{{ticket.current_user.time_zone}}","id":"{{ticket.current_user.id}}","phone":"{{ticket.current_user.phone}}","extended_role":"{{ticket.current_user.extended_role}}","role":"{{ticket.current_user.role}}","details":"{{ticket.current_user.details}}","signature":"{{ticket.current_user.signature}}","organization":"{{ticket.current_user.organization}}","external_id":"{{ticket.current_user.external_id}}","email":"{{ticket.current_user.email}}"},"organization.name":"{{ticket.organization.name}}","status":"{{ticket.status}}","due_date":"{{ticket.due_date}}","due_date_with_timestamp":"{{ticket.due_date_with_timestamp}}","tags":"{{ticket.tags}}","cc_names":"{{ticket.cc_names}}","link":"{{ticket.link}}","requester":{"first_name":"{{ticket.requester.first_name}}","last_name":"{{ticket.requester.last_name}}","name":"{{ticket.requester.name}}","language":"{{ticket.requester.language}}","tags":"{{ticket.requester.tags}}","locale":"{{ticket.requester.locale}}","notes":"{{ticket.requester.notes}}","time_zone":"{{ticket.requester.time_zone}}","id":"{{ticket.requester.id}}","phone":"{{ticket.requester.phone}}","extended_role":"{{ticket.requester.extended_role}}","role":"{{ticket.requester.role}}","details":"{{ticket.requester.details}}","signature":"{{ticket.requester.signature}}","organization":"{{ticket.requester.organization}}","external_id":"{{ticket.requester.external_id}}","email":"{{ticket.requester.email}}"},"in_business_hours":"{{ticket.in_business_hours}}","created_at_with_timestamp":"{{ticket.created_at_with_timestamp}}","account":"{{ticket.account}}","url":"{{ticket.url}}","created_at":"{{ticket.created_at}}","external_id":"{{ticket.external_id}}"}

티켓 상태 변경 트리거

{"event":"ticket_comment","via":"{{ticket.via}}","ticket_type":"{{ticket.ticket_type}}","updated_at":"{{ticket.updated_at}}","url_with_protocol":"{{ticket.url_with_protocol}}","id":"{{ticket.id}}","title":"{{ticket.title}}","priority":"{{ticket.priority}}","score":"{{ticket.score}}","updated_at_with_timestamp":"{{ticket.updated_at_with_timestamp}}","organization.name":"{{ticket.organization.name}}","status":"{{ticket.status}}","due_date":"{{ticket.due_date}}","due_date_with_timestamp":"{{ticket.due_date_with_timestamp}}","tags":"{{ticket.tags}}","cc_names":"{{ticket.cc_names}}","link":"{{ticket.link}}","requester":{"first_name":"{{ticket.requester.first_name}}","last_name":"{{ticket.requester.last_name}}","name":"{{ticket.requester.name}}","language":"{{ticket.requester.language}}","tags":"{{ticket.requester.tags}}","locale":"{{ticket.requester.locale}}","notes":"{{ticket.requester.notes}}","time_zone":"{{ticket.requester.time_zone}}","id":"{{ticket.requester.id}}","phone":"{{ticket.requester.phone}}","extended_role":"{{ticket.requester.extended_role}}","role":"{{ticket.requester.role}}","details":"{{ticket.requester.details}}","signature":"{{ticket.requester.signature}}","organization":"{{ticket.requester.organization}}","external_id":"{{ticket.requester.external_id}}","email":"{{ticket.requester.email}}"},"in_business_hours":"{{ticket.in_business_hours}}","created_at_with_timestamp":"{{ticket.created_at_with_timestamp}}","account":"{{ticket.account}}","url":"{{ticket.url}}","created_at":"{{ticket.created_at}}","external_id":"{{ticket.external_id}}"}