Voicemail collection in the Architect default voicemail flow

Genesys Cloud enables administrators to set the maximum voicemail recording length for all users in their organization. 자세한 내용은 최대 음성메일 길이 설정을 참조하세요. Subsequently, Genesys Cloud updated the logic in the Architect Default Voicemail Flow to align with the setting.

The Collect Voicemail task originally contained logic to determine whether the length of a voicemail snippet met or exceeded three minutes. If so, the flow played a message that stated, “You have reached the maximum message length.” The checking logic resides in Decision action 50: “Reached 3minute maximum length?”.

관리자가 음성 메일 녹음의 최대 길이를 설정할 수 있는 기능이 출시되었을 때 결정 작업 50의 표현 텍스트가 다음과 같이 변경되었습니다.Voicemail.VoicemailSnippet.length >= ToDuration(180000) 에게Voicemail.VoicemailSnippet.maxLengthReached .

Because the Organization Settings includes a setting to make the maximum length dynamic, if the length of the voicemail snippet reaches the configured organizational limit instead of using a hard-coded value of 3 minutes, then the maxLengthReached property is “true.”