Genesys Sub-Processors
구독
Genesys Cloud services are hosted by third party data center providers. Premise services operate on systems controlled and operated by the customer. Genesys may share personal data with any affiliated Genesys entities under common control with Genesys for example for troubleshooting and support. A sub-processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of Genesys.
Genesys may utilize sub-processors, depending on what services, features, and functionalities the customer utilizes. Additional sub-processors may be selected by customer in a customized environment, and if so, such sub-processor will be listed on this website or in a Statement of Work or Order Form. Customer acknowledges that their engagement of further services, features, and functionalities or signature of such statement of Work or Order form authorizes Genesys to use such sub-processors named therein or on this website. Note that third party integrations, such as AppFoundry, require a direct relationship between the third party and the customer.
The following sub-processors (along with their subsidiary companies) may be utilized, depending on what services, features and functionalities are selected by the customer.
Genesys Cloud default services
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
아마존 웹 서비스, Inc.
|
In region (data center region selected by customer) |
All Genesys Cloud customers. |
Genesys Cloud Hosting, AWS Microservices. |
|
|
Sumo Logic Inc. |
Typically same as deployed AWS region (European exception: For AWS European regions it is always Dublin, except AWS Frankfurt is Frankfurt). |
All Genesys Cloud customers. |
Log collection tool for collection and indexing of our service logs for quick searching across the entire Genesys Cloud. |
|
|
New Relic, Inc.
|
미국 |
All Genesys Cloud customers. |
Service monitoring and alerting platform: Mainly used to monitor the web, mobile applications and cloud infrastructures like EC2 instances with the support of custom-built plugins or agents. |
|
|
CrowdStrike, Inc.
|
미국 |
All Genesys Cloud customers. |
Security and monitoring – to look for malicious activity in the Genesys Cloud environment. |
Optional services, features, and functionalities — Across various services
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
Microsoft Corp. |
Microsoft Azure Cognitive Services TTS 및 STT 통합을 위한 음성 서비스 지역 |
Genesys customers using Microsoft for Speech to Text (STT) or Text to Speech (TTS) services. This includes digital and voice bots. |
Speech to Text (STT) or Text to Speech (TTS) services. |
|
|
Google LLC |
https://help.mypurecloud.com/articles/aws-regions-for-google-cloud-tts-and-stt-integrations/ |
Genesys customers using Google for Speech to Text (STT) or Text to Speech (TTS) services. This includes digital and voice bots. |
Speech to Text (STT) or Text to Speech (TTS) services. |
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
Subsentio LLC |
For customers in US AWS regions processing takes place in the US. For customers in Canadian AWS regions processing takes place in Canada. For customers in EU and UK AWS regions processing takes place in Ireland. |
Genesys customers using Genesys Cloud Voice. |
Replying to law enforcement requests in relation to Genesys Cloud Voice. |
|
|
Intrado Life and Safety, Inc. |
미국 |
Genesys customers using Genesys Cloud Voice in the USA and Canada. |
Address validation, storing addresses and the associated phone numbers required for e911 services in US & Canada regions. |
|
|
Iconectiv LLC |
미국 |
Genesys customers using Genesys Cloud Voice in the USA and Canada. |
8MS manages Toll-Free routing in the national 800 database. It receives routing instructions for toll-free numbers. |
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
Bird.com, Inc. (fka MessageBird) |
EU (for all AWS regions in Europe, except Zurich), USA (for all other AWS regions). |
Genesys and hybrid customers that configure outbound domain for email campaigns or agentless emails. |
Omnichannel messaging software and API for teams and systems. |
|
|
Twilio, Inc. (including Zipwhip) Twilio Ireland Limited |
미국 |
Genesys customers that use SMS/MMS messaging. |
SMS/MMS messaging. |
|
|
Bandwidth, Inc. |
미국 |
Genesys customers that use SMS/MMS messaging. |
SMS and MMS. |
|
|
Infobip Communications Inc |
미국 |
Genesys customers that use SMS/MMS messaging. |
SMS and MMS. |
|
|
Kaleyra US Inc. (fka mGage) |
미국 |
Genesys customers that use SMS/MMS messaging. |
SMS and MMS. |
|
|
NETNUMBER INC |
미국 |
netnumber.com |
Genesys customers that use SMS/MMS messaging. |
SMS vendor used to determine the wireless carriers of mobile numbers. |
|
Sinch America Inc. |
USA, Canada, Germany, Australia |
sinch.com |
Genesys customers that use SMS/MMS messaging. |
SMS and MMS |
|
Vonage Business Inc. Vonage BV |
USA (for AWS regions Americas), Netherlands (for European AWS regions), Singapore (for AWS regions Asia Pacific). |
Genesys customers that use SMS/MMS messaging. |
SMS and MMS. |
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
Docebo NA, Inc. |
미국 |
Genesys customers that utilize Genesys Beyond services. |
To allow the administration of learning programs for Genesys platforms. |
|
|
Kryterion, Inc. |
미국 |
Genesys customers that utilize Genesys Beyond services. |
To allow the testing of Genesys employees, partners and customers so they can become certified on Genesys products. |
|
|
Credly, Inc. |
미국 |
credly.com | Genesys customers that utilize Genesys Beyond services. |
Genesys platform certification badge upon completion of a Genesys certification exam. Badges can also be provided outside of the Beyond subscription. |
|
CloudShare, Inc. |
USA, Singapore, and the Netherlands |
www.cloudshare.com | Genesys customers that utilize Genesys Beyond services. |
To allow the creation and administration of virtual environments for learning programs for Genesys platforms. |
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
Snowflake Inc. |
HQ’ed in USA. Customer may deploy in EU region. |
Genesys customers utilizing Analytics as a Service (A3S). |
When A3S is used to review historical data, data is pulled via API to Snowflake and connects with the Customers own visual instrument (Data Warehouse for A3S). |
|
|
Elasticsearch, Inc. |
미국 |
Genesys customers utilizing Analytics as a Service (A3S). |
When A3S is used in real- time, customer data is hosted real-time in Elasticsearch, with a logically separated instance, using Kabana as the front end. |
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
SalesForce.com, Inc. |
미국 |
www.salesforce.com |
Genesys customers utilizing Genesys care. |
Genesys customer care/support ticketing system. |
|
Itochu Techno-Solutions Corporation |
일본 |
www.salesforce.com |
Genesys customers submitting Japanese language care tickets. |
Provides Japanese language translation to our care teams. |
|
Microsoft Corp. |
미국 |
www.microsoft.com |
All Genesys Cloud customers using MS tools to communicate with Genesys in case of care tickets (email escalation). |
Microsoft Office tools used to communicate with customers. |
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
Gainsight, Inc. |
미국 |
www.gainsight.com |
Genesys customers with an assigned CSM/TAM or who chose to interact with an onboarding specialist. |
Tool for CSM, TAM and onboarding specialists to track customer interactions and journey. |
|
Okta Inc. |
미국 |
www.okta.com |
Genesys customers who log in to auxiliary functionalities/services (such as Care, Beyond Training or other Apps). |
Log in and access management tool across functionalities/services (such as Care, Beyond Training or other Apps). |
Genesys Engage Cloud
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
Amazon Web Services, Inc. |
지역 내(고객이 선택한 데이터 센터 지역) |
aws.amazon.com |
모든 Genesys 고객을 위해. |
Data Center for Engage Cloud, Genesys Cloud Hosting, AWS Microservices, Predicative Engagement Hosting. |
|
마이크로소프트 |
지역 내(고객이 선택한 데이터 센터 지역) |
www.microsoft.com |
Genesys는 고객을 참여시킵니다. |
Azure – data center services. |
|
퀵피봇 주식회사 |
미국 |
Genesys는 이메일 캠페인 플랫폼을 활용하는 고객을 참여시킵니다. |
Outbound Email campaign platform. |
|
|
mGage LLC |
미국 |
Genesys는 SMS 캠페인 플랫폼을 활용하는 고객을 참여시킵니다. |
Outbound SMS campaign platform. |
|
|
커뮤니케이션 없음 |
미국 |
Genesys는 SMS 캠페인 플랫폼을 활용하는 고객을 참여시킵니다. |
Outbound SMS campaign platform. |
|
|
인포빕 |
영국 |
Genesys는 SMS 캠페인 플랫폼을 활용하는 고객을 참여시킵니다. |
Outbound SMS campaign platform. |
|
|
미라텍 |
우크라이나 |
Genesys는 우크라이나어 지원이 필요한 고객을 참여시킵니다. |
Troubleshooting support. |
Genesys PureConnect Cloud and Premises support
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
CA 테크놀로지스 |
미국 |
PureConnect Cloud를 사용하는 고객. |
Monitoring and telemetry. |
|
|
(주)서비스나우 |
미국 |
PureConnect Cloud를 사용하는 고객. |
Asset management and change control. |
|
|
인포시스 |
인도, 미국 |
Customers using PureConnect Cloud or PureConnect Premises. |
Support and platform upkeep, maintenance, and operations for PureConnect Cloud and PureConnect Premises Support. |
Genesys Digital (formerly known as Bold360)
| Sub processor | 위치 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
Equinix, Inc. 및 Switch, Inc. |
미국* *New Customers may elect to have Content stored in the US or Europe **Only used for video chat transfer. |
Bold360을 활용하는 고객. |
Third-party co-location providers for BoldChat and Bold360. |
|
|
아카마이 테크놀로지스 |
세계적인* *will connect user to the nearest edge server based on IP location. |
Bold360을 활용하는 고객. |
Global Traffic Management (GTM), DDoS Protection. |
|
|
Amazon.com Inc. 아마존 웹 서비스 |
미국** **New customers may elect to have Content stored in the US, Europe, or India. |
aws.amazon.com |
Bold360을 활용하는 고객. |
Cloud-hosting provider for specific Bold360 features. |
|
마이크로소프트 주식회사 하늘빛 |
미국* *Tied to customer geo-location. |
Bold360을 활용하는 고객. |
Cloud hosting provider for remote control session recordings. |
|
|
Lionbridge Technologies, Inc.(활성화된 경우) |
세계적인* *Google Translate is an optional feature and Google does not store or maintain translations after conclusion of the processing operation. |
|
Bold360을 사용하는 고객(활성화된 경우). |
Translation functionality. |
|
Twilio, Inc.(활성화된 경우) |
미국 *Lionbridge is an optional feature and does not store or maintain translations after conclusion of the processing operation. |
|
Bold360을 사용하는 고객(활성화된 경우). |
Translation functionality. |
Genesys affiliates (entities)
Genesys affiliates that may provide Genesys Care, platform support, analytics, security and development, depending on Customer’s region.
| 이름 | 국가 |
|---|---|
|
Genesys Europe B.V. |
네덜란드 |
|
Genesys Cloud Services B.V. fka Genesys Telecommunications Laboratories B.V. |
네덜란드 |
|
Genesys International B.V. |
네덜란드 |
|
Genesys Cloud Services France |
프랑스 |
|
Genesys Cloud Services Sweden AB |
스웨덴 |
|
Genesys Cloud Services Germany GmbH |
독일 |
|
Genesys Cloud Services Ireland Limited |
Ireland |
|
Genesys Telecommunications Laboratories S.L. |
스페인 |
|
Genesys Cloud Services S.r.l. |
이탈리아 |
|
Genesys Cloud Services Czech s.r.o. |
체코 |
|
Genesys Cloud Services Hungary Kft |
Hungary |
|
Genesys International B.V. – Portugal Branch |
포르투갈 |
|
Genesys Telecommunications Laboratories Sp. |
폴란드 |
| 이름 | 국가 |
|---|---|
|
With EU adequacy decision: |
|
|
Genesys Telecommunications Laboratories Sp. |
아르헨티나 |
|
Genesys Cloud Services Corp. fka Genesys Laboratories Canada Inc. |
캐나다 |
|
Genesys Labs Ltd., Exceed.AI Ltd. |
이스라엘 |
|
Genesys Cloud Services K.K. |
일본 |
|
Genesys Cloud Services New Zealand Limited |
뉴질랜드 |
|
Genesys International B.V. – Switzerland Branch |
스위스 |
|
Genesys Telecommunications Laboratories – Europe Limited |
United Kingdom |
|
Without EU adequacy decision: |
|
|
Genesys Cloud Services, Inc. |
미국 |
|
Genesys Cloud Services Pty. Ltd. |
호주 |
|
Genesys Serviços Cloud Ltda. |
브라질 |
|
제네시스 칠레 스파 |
칠레 |
|
Genesys Telecommunications Laboratories Sp. |
콜롬비아 |
|
Genesys Telecom Labs India Private Limited, Genesys Telecom Labs India Private Limited, Radarr Technologies India Pvt. Ltd |
India |
|
Genesys Cloud Services Malaysia Sdn. Bhd. |
말레이시아 |
|
Genesys Telecommunications Laboratories S. de RL de CV |
멕시코 |
|
PT Genesys Cloud Services Indonesia |
인도네시아 |
|
GENESYS CLOUD SERVICES PERU S.R.L. |
페루 |
|
Genesys Cloud Services Cayman Ltd. – Philippine Branch |
Philippines |
|
Branch of Genesys Cloud Services Inc. Middle East for Business Services |
사우디아라비아 |
|
Genesys Cloud Services Singapore Pte. Ltd., Radarr Technologies Pte. Ltd. |
싱가포르 |
|
Genesys Cloud Services (PTY) Limited |
남아프리카 |
|
Genesys Korea LLC |
대한민국 |
|
Genesys Turkey Cloud Software Services LLC |
터키 |
|
제네시스 인터내셔널 BV – 두바이 지점 |
아랍에미리트 |
|
Interactive Inteligence Latin America, C.A. |
베네수엘라 |
| 수정된 날짜 (YYYY-MM-DD) |
개정 |
|---|---|
| 2025-12-22 | Restructured sub processor list based on services, features, and functionalities. |
| 2025-11-04 | PCA Predict(GBG) 웹사이트 목록의 오류를 수정했습니다. |
| 2025-06-18 | Genesys Cloud, WEM 2.0, Predictive Engagement 및 Genesys Hybrid Services 섹션에서 DataBricks를 제거했습니다. |
| 2025-03-24 | 두 번째 문단에 하위 프로세서가 정의되어 있습니다. |
| 2024-06-11 | Genesys가 더 이상 사용하지 않으므로 Genesys Cloud 및 Bold360의 하위 프로세서 목록에서 Zendesk, fka Smooch에 대한 참조를 제거했습니다. |
| 2023-06-26 | Genesys Cloud, WEM 2.0, Predictive Engagement 및 Genesys Hybrid Services에서 Threat Stack을 제거하고 CrowdStrike를 추가했습니다. |
| 2022-05-19 | 고객의 지역에 따라 지원 및 유지 관리를 제공할 수 있는 Genesys 계열사(법인) 섹션에서 러시아 국가의 "유한 책임 회사 "Genesys Telecommunications Laboratories"를 제거했습니다. |
| 2021-09-10 | 테이블 형식 업데이트, Genesys Digital(fka Bold360) 테이블 추가 및 기타 업데이트. |
| 2021-05-06 | 예측 참여 목록을 제거하고 한 행을 모든 플랫폼 테이블로 이동했습니다. |
| 2021-03-15 | 일부 Genesys 계열사 엔티티 이름을 업데이트했습니다. |
