How can I obtain the IP address range for my region where Bot Connector protocol requests could originate from so that I can add it to my allowlist?

To obtain the IP address range for Bot Connector specific to the region of your organization, you can make a request to the following Genesys Cloud Public API endpoint: Get public IP address ranges for Genesys Cloud.

The request returns a list of IP ranges. Use the range that is marked as “bot-connector”.

{
  "entities": [
    {
      "cidr": "52.200.73.32/32",
      "service": "data-actions",
      "region": "us-east-1"
    },
    {
      "cidr": "52.200.73.32/32",
      "service": "smtp",
      "region": "us-east-1"
    },
    {
      "cidr": "52.200.73.32/32",
      "service": "open-messaging",
      "region": "us-east-1"
    },
    {
      "cidr": "52.200.73.32/32",
      "service": "audiohook",
      "region": "us-east-1"
    },
    { 
      "cidr": "34.200.73.250/32", 
      "service": "bot-connector", 
      "region": "us-east-1" 
    }, 
    { 
      "cidr": "52.200.73.42/32", 
      "service": "audio-connector", 
      "region": "us-east-1" 
    }, 
    { 
      "cidr": "52.200.73.42/32", 
      "service": "byot-stt", 
      "region": "us-east-1" },
    {
      "cidr": "52.200.73.199/32",
      "service": "data-actions",
      "region": "us-east-1"
    },
    …
  ]
}