Genesys Partner/BPO Sub-Processors
구독Genesys Cloud services are hosted by third party data center providers. Premise services operate on systems controlled and operated by the customer. Genesys may share personal data with any affiliated Genesys entities under common control with Genesys for example for troubleshooting and support. A sub-processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of Genesys.
Genesys may utilize sub-processors, depending on what services, features, and functionalities partner/BPO utilizes. Additional sub-processors may be selected by partner/BPO in a customized environment, and if so, such sub-processor will be listed on this website or in a Statement of Work or Order Form. Partner/BPO acknowledges that their engagement of further services, features, and functionalities or signature of such statement of Work or Order form authorizes Genesys to use such sub-processors named therein or on this website. Note that third party integrations, such as AppFoundry, require a direct relationship between the third party and partner/BPO.
Genesys Cloud Voice
The following sub processors (along with their subsidiary companies) may be utilized, depending on what services, features, and functionalities are selected by our partner/BPO.
| Sub processor | 지역 | 웹사이트 | When applicable | 서비스 |
|---|---|---|---|---|
|
Partner/BPO program |
||||
|
Seismic Software, Inc. |
USA |
All Partners/BPOs. |
Genie, Genesys’ knowledge management. |
|
|
Okta |
미국 |
Partners/BPOs who log in to auxiliary functionalities/services (such as Care, Beyond Training or other Apps). |
Identity authentication for logins. |
|
|
Gainsight |
미국 |
Partners/BPOs with an assigned CSM/TAM or who chose to interact with an onboarding specialist. |
Tool for CSM, TAM, and onboarding specialists to track partner interactions and journey.
|
|
|
Salesforce.com®, Inc.
|
미국 |
Partners/BPOs utilizing Genesys care. |
Genesys customer care/support ticketing system. |
|
|
Microsoft Corp.
|
미국 |
Partners/BPOs using MS tools to communicate with Genesys in case of care tickets (e-mail escalation). |
Microsoft office tools used to communicate with Partners/BPOs. |
|
|
Itochu Techno-Solutions Corporation |
일본 |
www.ctc-g.co.jp |
Partners/BPOs submitting Japanese language care tickets. |
Provides Japanese language translation to our care teams. |
|
Genesys Beyond training |
||||
|
Docebo NA, Inc. |
미국
|
Partners/BPOs that utilize Genesys Beyond services. |
To allow the administration of learning programs for Genesys platforms. |
|
|
Kryterion, Inc.
|
미국 |
Partners/BPOs that utilize Genesys Beyond services. |
To allow the testing of Genesys employees, partners and customers so they can become certified on Genesys products. |
|
|
Credly, Inc. |
미국 |
Partners/BPOs that utilize Genesys Beyond services. |
Genesys platform certification badge upon completion of a Genesys certification exam. Badges can also be provided outside the Beyond subscription. |
|
|
CloudShare, Inc. |
USA, Singapore, and the Netherlands
|
Partners/BPOs that utilize Genesys Beyond services. |
To allow the creation and administration of virtual environments for learning programs for Genesys platforms. |
|
Genesys affiliates (entities)
Genesys Affiliates (entities) that may access Personal Information to administer the Partner/BPOs Program, provide Genesys Care, Platform Support, Analytics, Development, and Security:
| 이름 | 국가 |
|---|---|
|
Genesys Europe B.V. |
네덜란드 |
|
Genesys Cloud Services B.V. fka Genesys Telecommunications Laboratories B.V. |
네덜란드 |
|
Genesys International B.V. |
네덜란드 |
|
Genesys Cloud Services France |
프랑스 |
|
Genesys Cloud Services Sweden AB |
스웨덴 |
|
Genesys Cloud Services Germany GmbH |
독일 |
|
Genesys Cloud Services Ireland Limited |
Ireland |
|
Genesys Telecommunications Laboratories S.L. |
스페인 |
|
Genesys Cloud Services S.r.l. |
이탈리아 |
|
Genesys Cloud Services Czech s.r.o. |
체코 |
|
Genesys Cloud Services Hungary Kft |
Hungary |
|
Genesys International B.V. – Portugal Branch |
포르투갈 |
|
Genesys Telecommunications Laboratories Sp. |
폴란드 |
| 이름 | 국가 |
|---|---|
|
With EU adequacy decision: |
|
|
Genesys Telecommunications Laboratories Sp. |
아르헨티나 |
|
Genesys Cloud Services Corp. fka Genesys Laboratories Canada Inc. |
캐나다 |
|
제네시스랩스 Exceed.AI Ltd. |
이스라엘 |
|
Genesys Cloud Services K.K. |
일본 |
|
Genesys Cloud Services New Zealand Limited |
뉴질랜드 |
|
Genesys International B.V. – Switzerland Branch |
스위스 |
|
Genesys Telecommunications Laboratories – Europe Limited |
United Kingdom |
|
Without EU adequacy decision: |
|
|
Genesys Cloud Services, Inc. |
미국 |
|
Genesys Cloud Services Pty. Ltd. |
호주 |
|
Genesys Serviços Cloud Ltda. |
브라질 |
|
제네시스 칠레 스파 |
칠레 |
|
Genesys Telecommunications Laboratories Sp. |
콜롬비아 |
|
Genesys Telecom Labs India Private Limited Genesys Telecom Labs India Private Limited Radarr Technologies India Pvt. Ltd |
India |
|
Genesys Cloud Services Malaysia Sdn. Bhd. |
말레이시아 |
|
Genesys Telecommunications Laboratories S. de RL de CV |
멕시코 |
|
PT Genesys Cloud Services Indonesia |
인도네시아 |
|
GENESYS CLOUD SERVICES PERU S.R.L. |
페루 |
|
Genesys Cloud Services Cayman Ltd. – Philippine Branch |
Philippines |
|
Branch of Genesys Cloud Services Inc. Middle East for Business Services |
사우디아라비아 |
|
Genesys Cloud Services Singapore Pte. Ltd. Radarr Technologies Pte. Ltd. |
싱가포르 |
|
Genesys Cloud Services (PTY) Limited |
남아프리카 |
|
Genesys Korea LLC |
대한민국 |
|
Genesys Turkey Cloud Software Services LLC |
터키 |
|
제네시스 인터내셔널 BV – 두바이 지점 |
아랍에미리트 |
|
Interactive Inteligence Latin America, C.A. |
베네수엘라 |
| 수정된 날짜 (YYYY-MM-DD) |
개정 |
|---|---|
| 2025-12-22 | 기사가 생성되었습니다. |
