Genesys Cloud
Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions
| 에 발표 | 발효일 |
|---|---|
| 2023-03-15 | 2025-06-30 |
On March 15, 2023, Genesys will discontinue the sale and renewal of new licenses for Genesys Predictive Engagement on Genesys Engage on-premises, Genesys Engage Cloud, and Genesys Engage Multicloud (hybrid solutions). As a result, Genesys will migrate all existing organizations that are on hybrid solutions to Genesys Predictive Engagement on Genesys Cloud CX.
자주 묻는 질문
내가 영향을 받는가?
All organizations that are on the hybrid solutions are affected. Following the announcement, Genesys will not release any new features on the hybrid solutions. Important dates follow:
| 마일스톤 | 날짜 |
|---|---|
| Last Order Date | March 15, 2023 |
| End of Maintenance | June 30, 2025 |
| End of Support | June 30, 2025 |
이 지원 중단에 대비하려면 어떻게 해야 합니까?
Genesys will migrate the organizations that are on the hybrid solutions to Genesys Predictive Engagement on Genesys Cloud CX. Genesys will continue to support the hybrid solutions until June 30, 2025.
도움이 필요하거나 질문이 있으면 어떻게 합니까?
연락하다 내 지원.
