클라이언트의 언어 지원
다음 내용은 Chrome용 Genesys Cloud 및 Firefox용 Genesys Cloud에 적용됩니다.
The extension bases the language preference on the logged-in user’s language setting, which is set at the bottom of the login window for the client. If the content is not available in the selected language, the extension falls back to United States English (en-US).
The extension bases the date and time format on the settings in the computer’s operating system.
다음 내용은 Genesys Cloud Embeddable Framework에 적용됩니다.
The integration bases the language preference on the logged-in user’s language setting, which is set programmatically. For more information, see getUserLanguage in the Genesys Cloud Developer Center.
다음 내용은 Salesforce용 Genesys Cloud에 적용됩니다.
The integration bases the language preference on the logged-in agent’s language setting, which is set in Salesforce under My Settings > Personal > Language & Time Zone. After an agent changes the language setting, they must log out of the integration for the changes to take effect.
If a regional preference; for example, French Canada (fr-CA) is not available, the integration falls back to the generic language of French (fr). If the generic language is not available, it falls back to English United States (en-US).
The integration bases the date and time format on the settings in the computer’s operating system.
다음 콘텐츠는 Zendesk용 Genesys Cloud에 적용됩니다.
The integration bases the language preference on the logged-in agent’s language setting, which is set in Zendesk. For more information, see How can I change the language in Support for my agents? in the Zendesk documentation.
After an agent changes the language setting, they must log out of and back in to the integration for the change to take effect.
If a regional preference is not available; for example, French Canada (fr-CA), the integration falls back to the generic language of French (fr). If the generic language is not available, it falls back to English United States (en-US).
The integration bases the date and time format on the settings in the computer’s operating system.
다음 콘텐츠는 Microsoft Teams용 Genesys Cloud에 적용됩니다.
The integration bases the language preference on the logged-in agent’s language setting, which is set in Microsoft Teams under Settings > Language > App Language. If a regional preference; for example, French Canada (fr-CA, is not available, the integration falls back to the generic language of French (fr). If the generic language is not available, it falls back to English United States (en-US).
The integration bases the date and time format on the settings in the computer’s operating system.
Windows 데스크톱 또는 웹 브라우저 앱에서 언어 선택을 변경하는 방법에 대한 자세한 내용은 Windows 데스크톱 앱 환경설정 변경 및 웹 앱 환경설정 변경을 참조하세요.
통합에 대한 자세한 내용은 다음을 참조하십시오. Genesys Cloud Embeddable Framework 정보, Salesforce용 Genesys Cloud 정보, Microsoft Teams용 Genesys Cloud 정보, 그리고 Zendesk용 Genesys Cloud 정보.
