Permissions and roles for Genesys Agent Copilot
기능 제공 예정
전제 조건:
- Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
참고: If your agents use Agent Assist, you must remove the Assistant > All permissions from their assigned permissions, as this contains Assistant > Copilot > View permission, and displays the new Copilot panel for them. Instead, add Assistant > Assistant > View and Assistant > Queue > View permissions for the agents.
Agent Copilot administrator role
The Agent Copilot administrator role provides administrative access to the Agent Copilot components and services.
- Analytics > agentCopilotAggregate > All permissions
- Analytics > conversationAggregate > All permissions
- Analytics > knowledgeAggregate > All permissions
- Analytics > tabConfigurations > All permissions
- Analytics > viewConfigurations > All permissions
- 해석학 > 흐름 관찰 > 보다
- Analytics > queueObservation > View
- Assistants > All permissions
- Conversation > Suggestion > All permissions
- Conversation > Utterance > All permissions
- Conversation > suggestionEngagement > All permissions
- Conversation > Summary > All permissions
- Conversation > summaryFeedback > All permissions
- 예배 규칙서 > 사용자 > 보다
- Knowledge > All permissions
- Language Understanding > All permissions
- 응답 > 모든 권한
- Routing > Queue > All permissions
- Scripter > All permissions
Agent Copilot Agent role
For your agents, the Agent Copilot Agent role provides the necessary access and clearances.
- 어시스턴트 > 어시스턴트 > 보기
- 어시스턴트 > 대기열 > 보기
- Assistants > Copilot > View
- 대화 > 제안 > 보기
- 회화 > 발화 > 보기
- Conversation > suggestionEngagement > Add
- 대화 > 요약 > 보기
- Conversation > summaryFeedback > Add
- Knowledge > Category > View
- Knowledge > Context > View
- Knowledge > Document > View
- Knowledge > documentCopy > Add
- Knowledge > documentPresentation > Add
- Knowledge > documentVersion > View
- Knowledge > documentView > Add
- Knowledge > Feedback > All permissions
- Knowledge > Knowledgebase > View, Search
- Knowledge > documentAnswer > View
- 응답 > 도서관 > 보다
- 응답 > 응답 > 보다
- Scripter > Script > View
- 스크립터 > 게시된 스크립트 > 보다
