Genesys Cloud Voice activation requirements and service restrictions for Slovakia

There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in Slovakia.

활성화 요구 사항

• Any company located inside of Slovakia can purchase Genesys Cloud Voice geographic numbers in Slovakia. Geographic numbers can be assigned only if the enterprise is physically located within the geographic area associated with the number. Genesys Cloud Voice geographic numbers cannot be purchased or assigned to residents or companies registered outside of Slovakia. Additional address and identity verification documents are required for purchase. 
• Geographic numbers are based on city area codes. For example, a Slovakian area number (+421-XXX-XXXX). Not all cities are available; availability depends on our supplier inventory and current availability in the market. Genesys Cloud Voice Number Management provides the most current information about the availability of numbers in any geographic area. For more information, see Purchase DID numbers.
• Toll-free numbers in Slovakia start with prefix (+421800). These numbers are not reachable from other countries and can only be called within Slovakia. The numbers per order are limited in quantity and can take a few days to weeks for ordering or activation. For more information, see Purchase toll-free numbers. 

서비스 제한

• For geographical numbers, the location of the end user (address of business) must be within the relevant geographic zone.  
• Number portability is not supported by all operators. Customers must inquire with their current operator to check if porting away is permitted via them.  
• Outbound calling to premium numbers, short codes, international calls and Emergency services are not supported on toll-free or national numbers.  

Genesys Cloud Voice does not offer non-geographic numbers (NGN) except toll-free. However, we constantly evaluate customer requirements and may offer these numbers in the future. 

문서 요구 사항 

As part of the purchasing process, it is required that proof of business documentation be submitted when requesting numbers from Slovakia.