What is a Genesys Cloud Product Support Designated Contact?

A Designated Contact is a Genesys Cloud customer user who is identified as the primary liaison between the customer and Genesys Cloud Product Support. A Designated Contact must be knowledgeable about the applicable services and participates in troubleshooting support cases. 

Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Our Product Support Communications Portal log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials. 

My Support 계정 자격 증명이 있으면 케이스를 열고 관리할 수 있습니다. 자세한 내용은 내 지원 포털.