캠페인 규칙 만들기

캠페인 규칙을 생성하려면:

1. 딸깍 하는 소리 관리자.
2. 아래에 배 밖으로, 클릭 규칙 관리.
3. 클릭 캠페인 규칙 탭.
4. 딸깍 하는 소리 새로 만들기.
5. Type a descriptive name for the rule.
6. In the Campaign Rule Name box, click the Campaigns to Run Conditions On box. Select a campaign.
7. 다른 캠페인을 선택하려면 이전 단계를 반복합니다.
8. (Optional) Click the Sequences to Run Conditions On box. Select a sequence.
9. 다른 시퀀스를 선택하려면 이전 단계를 반복합니다.

10. 선택 유형 평가할 규칙의 조건입니다.

    Type of condition	설명
    Campaign Agent Count	Bases the rule condition on the number of active agents. If you select this option, you are prompted to select a comparison operator and to supply a numeric value. For example, a rule might check to see if the current number of campaign agents is less than five.
    Campaign Progress	Bases the rule condition on the Campaign Progress Percentage. If you select this option, you are prompted to specify a percentage, from one to 100, and a comparison operator. For example, a rule might check to see if the campaign progress percentage is greater than 80%. The calculation of the percentage of contacts dialed is (current contacts processed / total contacts) x 100.
    Campaign Valid Attempts	A valid attempt that counts against the attempt control limits, displayed as a percentage. This percentage is calculated by the number of valid attempts divided by the number of records that the campaign processed. In the Valid Attempts Percentage box, enter a value greater than or equal to zero. The percentage cannot be 100 if the operator is Greater Than.
    Count of Contacts Attempted	The number of contacts attempted. Enter an integer greater than or equal to zero.
    Count of Failed Business Outcomes	The number of right party contact wrap-up codes mapped to failed business outcomes for the campaign. Enter an integer greater than or equal to zero.
    Count of Neutral Business Outcomes	The number of right party contact wrap-up codes mapped to neutral business outcomes for the campaign. Enter an integer greater than or equal to zero.
    Count of Right Party Contacts	The number of right party contact wrap-up codes for the campaign. Enter an integer greater than or equal to zero.
    Count of Successful Business Outcomes	The number of right party contact wrap-up codes mapped to successful business outcomes for the campaign. Enter an integer greater than or equal to zero.

11. (Optional) To add another rule condition, click Add New Condition.
12. To allow conditions grouping and to view and edit the current condition groups, switch the Advanced Rules toggle to Yes. This setting allows access to other capabilities for advanced campaign rules. Use the condition editor to build conditions from multiple groups. Each group can contain one or more conditions. Use And or Or to join these conditions to a single group, or into multiple groups. 
    
    Note: After you save an advanced rule, you cannot go back to the previous rule conditions.
13. If the rule has more than one condition, toggle the Match any or All Conditions switch to select whether actions run if any condition is met, or only when all conditions are met. The default is All.

14. Under Actions

    With Advanced Rules, Execute Actions allows you to control the frequency of the actions’ execution when campaign rule conditions are met. For Advanced Rules, select one of the following Execute Actions:

    • On Each Triggering—Set of actions executes on each triggering for the target campaign or a set of target campaigns, every time the conditions are met. 
    • Once Per Day—Executes a set of actions for each target campaign or a set of target campaigns once each day, today—the first time the conditions are met—and do not repeat until tomorrow, even if the conditions are met again. The time zone used by the Advanced Rule is determined by the time zone setting of the browser when the Advanced Rule is created.

    Select a type of action for the rule to carry out. The available actions are:

    • Change Campaign Queue—Sets the queue of agents that you want to participate in this campaign. To filter the list, type all or part of a name in the Queue filtered box. If you do not type filter text, the Queue box lists all queues.
      This action can only be applied to non-running campaigns.
      In the Campaigns box, select the campaigns to run the action for. You can also apply this action to the campaign that the condition of the rule has been triggered for, toggle the Use Triggering Campaign switch to Yes.
      

    • 재활용 캠페인— 캠페인을 재활용하여 전화 걸기가 첫 번째 연락처부터 다시 시작되도록 합니다. 꺼져 있는 캠페인을 재활용하는 경우 캠페인은 켜져 있을 때 첫 번째 기록부터 시작됩니다. 완료된 캠페인을 재활용하면 어쨌든 첫 번째 연락처 레코드에서 캠페인이 시작되므로 재활용이 필요하지 않습니다.

      

      Select campaigns to recycle from the Campaigns box, or to apply this action to the current campaign toggle the Use Triggering Campaign switch to Yes.
      

      참고: 캠페인이 100% 완료된 후 재활용되도록 재활용 규칙을 설정하는 경우 캠페인을 다음과 같이 구성해야 합니다. 항상 실행 중 캠페인이 꺼지지 않고 재활용이 지속적으로 실행되도록 합니다.

    • 캠페인 전화 걸기 모드 설정 —하나 이상의 실행 중인 캠페인에 전화를 걸 때 사용되는 전화 걸기 모드를 변경합니다. 전화 걸기 모드를 지정하라는 메시지가 표시됩니다. 전화 걸기 모드에 대한 자세한 내용은 전화 걸기 모드. 모든 전화 걸기 모드를 서로 바꿔 사용할 수 있는 것은 아닙니다. 허용되는 전화 걸기 모드 변경은 다음과 같습니다.

      다음에서 전환	미리보기	프로그레시브	전원에	비예측	에이전트리스로	외부 전화
      미리 보기
      점진적	X
      파워	X	X		X
      예측 기반	X	X	X
      상담원 없음
      외부 전화

      참고:  캠페인을 프로그레시브에서 예측 또는 파워 다이얼링 모드로 변경하기 위해 이 작업을 선택하는 경우 DNC.com 구성 설정 다음과 같이 영향을 받을 수 있습니다. NS 그리고 시간 무선 전화용.

      Select campaigns from the Campaigns box, or to apply this action to the current campaign toggle the Use Triggering Campaign switch to Yes.

      
    • Set Campaign Max Calls Per Agent—Limit the maximum number of outbound campaign calls that the system can place for an agent at a time, for the specific campaign. If no value is entered, the default value in Outbound Settings is used. This setting can be less than or greater than the value specified in Outbound Settings, if the value entered is within the allowed boundaries. In the Campaigns box, select the campaigns to run the action for. To apply this action to the campaign that the condition of the rule has been triggered for, toggle the Use Triggering Campaign switch to Yes.
      
    • Set Campaign Number of Lines—Select the Lines value to set the total maximum number of lines that this outbound campaign can consume.
      This action switches all target campaigns into Lines Distribution by Reserved Number of Lines mode. This action is only applicable to auto-dialing campaigns. For more information, see step 10 in Outbound Lines Distribution. In the Campaigns box, select the campaigns to run the action for. To apply this action to the campaign that the condition of the rule has been triggered for, toggle the Use Triggering Campaign switch to Yes.
      

    • Set Campaign Priority—sets the importance of a campaign relative to others that are running. You are prompted to assign an integer between one and five inclusive. This setting helps outbound dialing determine how many calls to place for each campaign for each agent.

      Select campaigns from the Campaigns box, or to apply this action to the current campaign toggle the Use Triggering Campaign switch to Yes.

      

    • Set Campaign Weight—Select the Weight value to set the relative share of lines that a campaign is assigned. This action switches all target campaigns into Lines Distribution by Weight mode. This action is only applicable to auto-dialing campaigns. For more information, see step 10 in Outbound Lines Distribution. In the Campaigns box, select the campaigns to execute the action for. To apply this action to the campaign that the condition of the Rule has been triggered for, toggle the Use Triggering Campaign switch to Yes.
      
    • Set Compliance Abandon Rate—Set the maximum percentage of abandoned calls allowed for the campaign. Enter a value with the precision to the tenths of a decimal, for example, 0.2, 3.1, or 4.0. The default value is 5.0. This action is only applicable to campaigns in Power and Predictive dialing modes.
      The value entered is automatically rounded to the tenth of a decimal if the precision is greater than a tenth. For example, 5.77 is automatically rounded to 5.8. For more information, see Outbound abandoned calls.
      In the Campaigns box, select the campaigns to run the action for. To apply this action to the campaign that the condition of the rule has been triggered for, toggle the Use Triggering Campaign switch to Yes.
      

    • Turn Campaign Off—Halts outbound dialing for campaigns that you select, or for the current campaign, if you toggle the Use Triggering Campaign switch to Yes.

      

    • Turn Campaign On—Starts outbound dialing for campaigns you select, or for the current campaign if you toggle the Use Triggering Campaign switch to Yes.
    • 시퀀스 끄기—선택한 시퀀스의 각 현재 캠페인에 대한 아웃바운드 다이얼링을 중지합니다. 이후에는 모든 캠페인이 꺼져 있으므로 해당 시퀀스에 대해 전화 걸기가 수행되지 않습니다.
    • 시퀀스 켜기 - 일련의 연결된 캠페인을 시작합니다. 각 시퀀스의 다음 캠페인은 이전 캠페인이 모든 연락처에 전화를 걸 때 즉시 전화를 걸기 시작합니다. 이전에 시퀀스가 완료된 경우 시퀀스의 첫 번째 캠페인이 활성화됩니다. 그렇지 않으면 시퀀스는 연락처 목록의 마지막 위치에서 이전에 활성화된 캠페인을 재개하려고 시도합니다.
15. (선택 사항) 클릭 새 작업 추가 다른 작업을 추가합니다.
16. 딸깍 하는 소리 구하다. 규칙이 추가됩니다. 캠페인 규칙 보기.

17. 적용하려면 캠페인 규칙 보기에서 스위치를 설정하여 캠페인 규칙을 켜야 합니다. 캠페인 규칙 보기에서 새 규칙을 찾으십시오. 그런 다음 상태를 다음으로 설정하십시오. 에.

    

    캠페인 규칙에서 해당 캠페인이 삭제되고 해당 캠페인 규칙을 다시 활성화하려고 하면 캠페인이 더 이상 존재하지 않는다는 알림 메시지가 나타납니다. 메시지는 다음과 같습니다.