Genesys Cloud Archive - July 2024
List of the Genesys Cloud release notes published in July 2024.
July 1, 2024
고객 인게이지먼트
- Limit agent actions during co-browse sessions
데이터, 분석 및 보고
- Improvements to Customer Sentiment and Agent Empathy Analysis for Portuguese Dialects (pt-PT and pt-BR) and Spanish dialects (es-ES and es-US)
- Enhanced multi-channel queue stats for CX Cloud from Genesys and Salesforce
셀프 서비스 및 자동화
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows German Switzerland language support
- Architect supported languages user interface enhancements
- Collapsible card interface in Architect actions
직원 인게이지먼트
- 네덜란드어의 기본 음성 전사 정확도가 향상되었습니다.
지원 중단
- 반대 레거시 경보 시스템
