Genesys Cloud Archive - December 2024
List of the Genesys Cloud release notes published in December 2024.
December 2, 2024
고객 인게이지먼트
- 2024 Genesys CIDR 확장 및 방화벽 요구 사항 알림
- Authenticated messaging enabled for Mobile Messenger
- View Mobile Journey Tracking for enhanced agent insights
- Web messaging Hungarian, Ukrainian, and Vietnamese support
계정 관리
- Audit Viewer granular detail of role changes
Customer Engagement
- Additional speech-to-text (STT) options for Architect bot flows
직원 생산성
- Preview active emails in queue and parked emails
- Collaborate chat hyperlink ability
개방형 플랫폼
- Outbound campaign management support in CX Cloud from Genesys and Salesforce
셀프 서비스 및 자동화
- Capture slot values via LLMs with Genesys Virtual Agent
- Generative knowledge article answers with Genesys Virtual Agent
직원 인게이지먼트
- Workforce management activity smoothing and schedule variability
