About Genesys Agent Copilot
기능 제공 예정
Genesys Agent Copilot enhances communication between the agent and the customer. Genesys Agent Copilot determines customer intent and provides the relevant next best actions to the agent. Genesys Agent Copilot also offers assistance in after-call work and provides a summary of the conversation, reason for contact, resolution, and suggests wrap-up codes.
Set up Genesys Agent Copilot
Familiarize yourself with the process. Learn the prerequisites and how to set up Genesys Agent Copilot.
Work with the help options in Genesys Agent Copilot
Read about the help options that Genesys Agent Copilot offers to agents during live sessions.
